ORDERING INFORMATION
Question: To which countries does Wings Europe ship?
We ship to all countries in the European Union, using TNT postal, the average time for your order to get to you is about 2 or 3 days

ORDERING INFORMATION
Question: Does WINGS EUROPE accept phone, fax or snail mail orders?
All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.

Question: I think I may have inadvertently placed a duplicate order.
What should I do now?
Call Wings Europe customer service at +31-(0)10-4713000. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, you will have to return it at your expense, after we have received the duplicate item, your money will refunded
Question: How long does it generally take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by the shippers guidelines for delivery we use TNT postal due to our high volume of international sales. Wings EUrope will put forth its best efforts, however, we cannot guarantee that your order will ship the same day.

PAYMENT INFORMATION
Question: Why does Wings Europe uses Paypal ?
Paypals proprietary risk models help detect and predict fraudulent transactions before they affect you and our business. Paypal uses industry-recognized AVS and CVV2 checks to thwart identity theft. Also because payment goes through the secure servers of Paypal (Information is protected by SSL with an encryption key length of 128 bits, the highest level commercially available). Therefor we (Wngs Europe) do not have any information in regards to credit-card information and that is save for you!

Question: Why was my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

CONTACT INFORMATION
Question: How do I contact Wings Europe?
Wings Europe
Barbierpad 7
3123EA Schiedam
info@wings-europe.com

RETURNS (RMA) INFORMATION:
Question: Is it mandatory to have an RMA number in order to return a product to Vogel International Inc?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Vogel International Inc. will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days. Vogel Internationl Inc. must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Question: How do I acquire a Return Merchandise Authorization number (RMA#)?
Please e-mail us to fill out a Return Merchandise Authorization number (RMA#).
Question: What address should I send my return to?
WINGS EUROPE
Barbierpad 7
3123 EA Schiedam
The Nehterlands
Attn: (Please list RMA# here)
Question: May I exchange my RMA'd item for a different product?
No. At this time we will only replace an RMA'd item withan identical replacement item of the same make and model.
Question: How long will it be before a refund/credit actually appears on my bank account?
It takes us two business days to process a credit back to you and 5-7 business days ( depanding on country ) for it to appear on your statement.
Question: Approximately how long does it take for Wings Europe to process an RMA? It takes 3 business days for us to process and re-ship or issue a refund once we receive the product.